Account Deletion

You can permanently delete your nself account and all associated data. The process includes a 30-day grace period for safety.

How It Works

1. Go to Settings > Privacy in your dashboard and click "Delete My Account."
2. Type your email address to confirm. Your login is disabled immediately.
3. You receive an email with a cancellation link. You have 30 days to change your mind.
4. After 30 days, all your data is permanently deleted from our systems.
5. A final confirmation email is sent when deletion is complete.

What Gets Deleted

• Your user profile and all authentication records
• All memories, conversations, messages, and topics
• All uploaded files and vector embeddings
• All S3-stored objects (including versioned copies)
• Your Stripe customer record
• Audit log entries

What Gets Retained

• Billing records: Anonymized and retained for 7 years as required by tax law. Your email is replaced with a hash, your name is replaced with "Deleted User."
• Deletion log: A record that your account was deleted, containing only a SHA-256 hash of your user ID, timestamps, and table counts. No personally identifiable information.

Shared Content

If you are part of a team, ownership of shared content (shared memories, team plans) is transferred to your team administrator per our Terms of Service (Section 7).

Legal Holds

If your account is subject to a legal hold (subpoena, active dispute), deletion is paused automatically. You are notified and can contact legal@nself.org for details.

Backup Purge

Database backups are retained for 35 days. By day 65 after your deletion request (30-day grace + 35-day backup retention), all backups containing your data have been rotated out.

Cancellation

During the 30-day grace period, click the cancellation link in your email or log in and go to Settings > Privacy. Your account will be reactivated immediately.