Billing and Subscriptions

ɳSelf Cloud bills monthly or annually via Stripe. The fee is split into two components: a flat management fee that covers provisioning, monitoring, updates, and support — plus Hetzner infrastructure billed at their published retail rates with no markup.

Plans and pricing

Annual billing saves roughly 17% against monthly (about two months free). Annual plans are billed up-front in full. You can switch between monthly and annual at renewal time.

What the management fee covers

• Server provisioning and initial configuration
• Automated security patches (within 6 hours for critical CVEs)
• Nightly backups with 7-day retention + off-site copy
• 24×7 uptime monitoring with automatic alerting
• Automatic SSL certificate provisioning and renewal
• ɳSelf CLI updates applied in your maintenance window
• Plugin updates applied continuously
• Support (response times vary by plan)
• ɳSelf+ license (all 6 paid plugin bundles)

Hetzner infrastructure line item

The infrastructure component passes through Hetzner's published retail pricing at exactly zero markup. Hetzner adjusts their prices periodically; when they do, we pass the change (up or down) through to your invoice at the start of the next billing cycle. We email you at least 14 days before any infrastructure price change takes effect.

Hetzner prices shown above are in USD and use Hetzner's current list price converted at published exchange rates. Prices are denominated in EUR at the Hetzner level; your Stripe invoice is in USD.

Metered overage (MAX plan)

The MAX tier includes monthly allowances for streaming bandwidth, object storage, and function invocations. Usage beyond the allowance is metered and invoiced at the end of the billing cycle via Stripe metered billing.

Usage is metered hourly. The dashboard shows a live tracker under Server → Usage. You can set soft caps (email alert) and hard caps (cut off at limit) in Settings → Usage Limits.

# Check current usage via CLI
nself cloud status myapp
# Shows: bandwidth 142 GB / 1024 GB, storage 38 GB / 100 GB

# Set a soft cap (alert at 80% of allowance)
nself cloud limits myapp --bandwidth-alert 80
nself cloud limits myapp --storage-alert 80

Invoices and payment methods

All invoices are emailed to the address on file and available in the dashboard under Settings → Billing → Invoices. Each invoice shows:

• Flat management fee for the billing period
• Infrastructure cost (Hetzner pass-through)
• Metered overage charges (MAX plan only)
• Any prorated credits from plan changes mid-cycle

The Stripe customer portal is linked directly from the billing page. From there you can: update payment methods, download PDF invoices, update billing address and VAT number, and view your full payment history.

Changing plans

Upgrading

Upgrades apply at the next scheduled maintenance window (default: Sunday 03:00 local time). Stripe prorates the plan difference automatically — you are credited for unused time on the old plan and charged for the remainder on the new plan in the same invoice. Hetzner supports live VPS resize, so there is no data migration required.

# Upgrade from CLI
nself cloud resize myapp --plan business

# Confirm the pending resize
nself cloud status myapp
# Resize: business (pending — next maintenance window)

Downgrading

Downgrades apply at the end of the current billing cycle. The VPS is not resized until renewal. This prevents accidental data loss from reducing disk size mid-cycle. If you need to downgrade urgently (and your data fits), contact support.

Multiple instances

Each Cloud instance is a separate subscription. You can have any number of instances on any combination of plans — for example, a Business instance for production and a Starter instance for staging. Each instance is invoiced separately.

Cancellation and grace period

Cancel at any time from Dashboard → Settings → Billing → Cancel subscription, or via the CLI:

nself cloud delete myapp

# Output:
# Warning: This will destroy myapp.cloud.nself.org permanently.
# A final backup will be generated and emailed to you.
# Confirm? (yes/no): yes
# Cancellation scheduled. Server runs until 2026-06-01.

What happens after you cancel:

1. Your subscription stops renewing. No further charges are made for the management fee or infrastructure after the current period ends.
2. A 7-day grace period starts. You can cancel the cancellation with one click from the dashboard during this window.
3. We generate a final backup tarball containing your Postgres dump, MinIO objects, config files, and the last 7 days of logs. A signed download link is emailed to you and is valid for 30 days.
4. After the grace period, the VPS is destroyed: Hetzner server, snapshots, and off-site backups are deleted. This action is irreversible.
5. Your account record remains (so you can re-subscribe later) but is stripped of billing data per our privacy policy.

Tax and VAT

We collect and remit sales tax where legally required. EU customers with a valid VAT number can enter it in the Stripe portal to receive invoices with reverse-charge VAT treatment. US customers in states with applicable sales tax will see tax line items on their invoices. All tax is calculated and collected by Stripe.

Stripe customer portal

Everything billing-related is managed through Stripe. Access the portal directly:

# Open your Stripe billing portal from CLI
nself cloud billing

# Output:
# Plan:          Business ($39/mo + infra)
# Renewal:       2026-06-01
# Last invoice:  $53.99 on 2026-05-01
# Portal:        https://billing.stripe.com/p/session/...

Quick links

• Getting started — provision your first server
• Provisioning — what happens when you click Provision
• Updates and maintenance — upgrade cadence and rollback
• Privacy and data portability — export and deletion
• Support — SLAs and how to file a ticket
• Cloud CLI reference — all nself cloud commands